Shipping policy
Shipping Policy
At 3DPrintProps, many of our physical products are made, finished, or prepared to order. Please allow time for both production and shipping when estimating when your order will arrive.
Production Times
Production time is the time required to make, finish, inspect, and prepare your order before it is shipped.
- Standard physical items: approximately 2–10 business days
- Custom, personalized, or made-to-order items: approximately 5–25 business days
Some products may be ready to ship sooner. More complex custom commissions may require additional production time. If a product has a different estimated production time, this will normally be stated on the product page or agreed with you before production begins.
During periods of unusually high demand, holidays, workshop breaks, or other exceptional circumstances, production may take longer. When significant delays are expected, we will make reasonable efforts to provide information on our website or contact affected customers.
Estimated Shipping Times
After your order has been produced and dispatched, estimated shipping time is:
- International shipping: approximately 15–45 business days
Production time and shipping time are separate. For example, a made-to-order item may require production time before the estimated shipping period begins.
Shipping times are estimates and not guaranteed delivery dates. Actual delivery times may vary depending on the destination country, postal or courier service, customs processing, local holidays, weather, transportation disruptions, and other circumstances outside our control.
Order Processing and Dispatch
Once your physical order is ready, it will be carefully packed and handed over to the applicable postal or delivery service.
You will receive shipping or tracking information when tracking is available for the selected shipping method.
Please note that tracking information may not update immediately after dispatch. International shipments may also have periods when no new tracking events appear while the parcel is moving between countries or postal systems.
Digital Products
Digital products such as STL files, PDF patterns, SVG files, DXF files, and other downloadable files are delivered electronically and are not physically shipped.
If your order contains only digital products, no physical parcel will be sent and no shipping time applies.
International Orders, Customs and Import Charges
International orders may be subject to customs inspections, import duties, VAT, taxes, handling fees, or other charges imposed by the destination country.
Unless such charges are explicitly collected during checkout, any customs duties, import taxes, or local fees charged upon import are the responsibility of the recipient.
Customs processing can occasionally delay a shipment. These delays are controlled by local authorities and delivery services and are outside the direct control of 3DPrintProps.
Shipping Address
Please make sure that your shipping address is complete and correct before placing your order.
If you notice an error in your address, please contact us as soon as possible at 3dprintprop@gmail.com. We will make reasonable efforts to correct the address if the order has not yet been dispatched.
Once an order has been shipped, we may not be able to change or redirect the delivery address.
Returned or Undeliverable Parcels
A parcel may be returned to us if the address is incorrect or incomplete, delivery is refused, the parcel is not collected within the carrier's holding period, or delivery cannot otherwise be completed.
If a parcel is returned to us, please contact us so that we can determine the appropriate next step. Additional shipping charges may apply if the parcel needs to be shipped again due to an incorrect address, failure to collect the parcel, or another circumstance outside our control.
Delayed Shipments
International deliveries can occasionally take longer than the estimated shipping period.
If your tracking information has not been updated for some time, this does not necessarily mean that the parcel has been lost. International shipments may remain between tracking checkpoints while in transit or while being processed by customs.
If your order is significantly delayed, please contact us at 3dprintprop@gmail.com with your order number. We will review the available tracking information and assist where reasonably possible.
Lost or Damaged Shipments
If your parcel appears to have been lost in transit, or if your order arrives damaged, please contact us as soon as possible at 3dprintprop@gmail.com.
For damaged items, please keep the original packaging and provide clear photographs of the item, packaging, and any visible shipping damage. This information may be required to investigate the issue with the postal or delivery service.
Combined Orders and Multiple Shipments
When an order contains several products with different production requirements, the order will normally be shipped when all physical items are ready.
In some cases, an order may be divided into more than one shipment. If this happens, separate tracking information may be provided where available.
Delivery Estimates
Please consider both production and shipping time when ordering for a convention, wedding, cosplay event, birthday, holiday, or other fixed date.
Because international delivery times can be affected by customs and postal delays, we cannot guarantee arrival by a specific date unless this has been expressly agreed with you in advance.
Returns, Cancellations and Refunds
This page covers shipping and delivery only.
For information about cancellations, returns, damaged or incorrect products, custom and made-to-order items, digital products, and refunds, please see our Return & Refund Policy.
Contact Us
If you have questions about production, shipping, tracking, or delivery of your order, please contact us:
3DPrintProps
Email: 3dprintprop@gmail.com